OUR WHITE PAPERS
DÉFIS : Pour une performance réinventée
DÉFIS : Pour une performance réinventée

70 interviews de CxOs, auteurs, explorateurs ou chercheurs réévaluent la notion de performance pour la construction d’un avenir qui dépasse la seule dimension économique et préparent à la transition vers une transformation éthique et durable.

Voice of the Customer: what if you (really) listened to what your customers have to say?
Voice of the Customer: what if you (really) listened to what your customers have to say?

With the development of e-commerce, digital players, the explosion of social media or the multitude of channels, our modes of consumption are changing quickly and considerably...

When the network opens the doors to a new shopping experience
When the network opens the doors to a new shopping experience

From stores to warehouses, the three stories in this white paper take you on a journey to discover the critical role of this network in enhancing customer experience and employee performance.

Mesurer, piloter, engager : les trois piliers d’une politique de mobilité (vraiment !) durable
Mesurer, piloter, engager : les trois piliers d’une politique de mobilité (vraiment !) durable

En plus d’alternatives de déplacements professionnels plus écologiques, les entreprises françaises sont aussi à la recherche de solutions qui leur permettent d’implémenter des politiques de déplacements tout en maîtrisant leurs coûts.

Voicebots: Take your customer relations to a new level
Voicebots: Take your customer relations to a new level

New technologies allow telephone customer services to respond to the ever-increasing need of consumers for immediacy and autonomy.

The 3 keys to success in digitizing your paper catalog
The 3 keys to success in digitizing your paper catalog

Find out how retailers are creating a strong connection with their customers and prospects at the local level, while optimizing the cost of their media investments.