OUR WHITE PAPERS
Voicebots: Take your customer relations to a new level
Voicebots: Take your customer relations to a new level

New technologies allow telephone customer services to respond to the ever-increasing need of consumers for immediacy and autonomy.

The Learning Enterprise Benchmark - The challenge of the essential
The Learning Enterprise Benchmark - The challenge of the essential

From its birth to its 7th anniversary this year, the "Learning Enterprise Reference Model" has been collecting the multiple experiences and strategic visions of French decision-makers on the theme of digital transformation. The 2021-2022 edition of this book offers a vast panorama of the...

Voice of the Customer: what if you (really) listened to what your customers have to say?
Voice of the Customer: what if you (really) listened to what your customers have to say?

With the development of e-commerce, digital players, the explosion of social media or the multitude of channels, our modes of consumption are changing quickly and considerably...

When the network opens the doors to a new shopping experience
When the network opens the doors to a new shopping experience

From stores to warehouses, the three stories in this white paper take you on a journey to discover the critical role of this network in enhancing customer experience and employee performance.

The 3 keys to success in digitizing your paper catalog
The 3 keys to success in digitizing your paper catalog

Find out how retailers are creating a strong connection with their customers and prospects at the local level, while optimizing the cost of their media investments.